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SMS settings

SMS settings let you configure automatic text messages sent to customers — for example, a reminder when their order is on its way or a confirmation when an order is received.

Why use SMS notifications​

Automated SMS messages reduce the number of phone calls your team receives and improve customer satisfaction. Customers know what to expect without needing to contact you.

What you can configure​

  • Sender name — the name customers see as the sender (for example, "CateringCare")
  • API credentials — connection details for your SMS provider
  • Message templates — the text of each automatic message

Setting up SMS​

  1. Go to Administration → SMS settings
  2. Enter your SMS provider credentials
  3. Customise the message templates
  4. Save

For more on sending delivery notifications, see SMS notification.